At CozyCranny, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must include original packaging
- Proof of purchase is required
How to Request a Return
To start a return, please contact our customer support team at: cozycranny@hotmail.com
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
We will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, including products that have been used or washed.
If you have any questions, please contact us anytime.